Last Updated: June 2026

Crantock Escapes is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, submit an enquiry, subscribe to updates, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Crantock Escapes provides coastal caravan accommodation located within Trevella Holiday Park, Crantock, Cornwall.

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Crantock Escapes is the data controller responsible for your personal information.

Information We Collect

We may collect and process the following information:

Information You Provide Directly

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Booking details

  • Arrival and departure dates

  • Guest information provided during booking

  • Information submitted through contact forms

  • Information provided through email correspondence

Payment Information

Payments may be processed through secure third-party payment providers.

Crantock Escapes does not store full debit or credit card details on its website.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring websites

This information helps us improve the performance, functionality, and user experience of the website.

How We Use Your Information

We use your personal information to:

  • Process and manage bookings

  • Respond to enquiries

  • Communicate important booking information

  • Provide customer support

  • Send booking confirmations and arrival information

  • Manage payments and refunds

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and misuse of our services

Where you have provided consent, we may also send occasional updates regarding availability, offers, local recommendations, or future stays.

You may unsubscribe from marketing communications at any time.

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent where required

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

  • Shopify (website hosting and ecommerce platform)

  • Booking and reservation software providers

  • Payment processors

  • Website analytics providers

  • Professional advisers where required

  • Regulatory or legal authorities where required by law

All third parties are expected to handle personal information securely and in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance the visitor experience.

Some cookies are essential for the operation of the website, while others help us understand how visitors use the site.

Further information can be found in our Cookie Policy.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain booking records

  • Meet legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

While we take security seriously, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict processing of your information

  • Object to certain processing activities

  • Request transfer of your information

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites, including local attractions, businesses, and service providers.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be published on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@crantockescapes.com

Telephone: 07785 740803

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.