Refund policy

Last Updated: June 2026

This Refund & Cancellation Policy explains how booking deposits, balance payments, refundable security deposits, cancellations, amendments, and refunds are handled for direct bookings with Crantock Escapes.

Crantock Escapes offers private coastal caravan accommodation located within Trevella Holiday Park, Crantock, Cornwall.

Booking Deposit

A non-refundable booking deposit equal to 25% of the total booking value is required to secure all reservations.

Your booking is not confirmed until the booking deposit has been successfully received.

The booking deposit forms part of the total holiday cost and will be deducted from your final balance.

The booking deposit is non-refundable if you choose to cancel your booking.

Balance Payment

The remaining balance is automatically due 56 days (8 weeks) before your scheduled arrival date.

The remaining balance will be charged automatically using the payment method provided when the booking was made.

For bookings made within 56 days (8 weeks) of arrival, the full accommodation balance is payable immediately at the time of booking.

If payment cannot be collected by the due date, we reserve the right to cancel your booking and retain the non-refundable booking deposit.

Refundable Security Deposit

A £100 refundable security deposit is payable at the time of booking and is separate from your accommodation payment.

The security deposit is held against damage, missing items, excessive cleaning requirements, or breaches of our Terms & Conditions.

The security deposit will normally be refunded within 7 days of departure, provided that:

The caravan has been left in good condition.
No damage has occurred to the accommodation, fixtures, fittings, furnishings, or equipment.
No items are missing.
No excessive cleaning is required.
No breach of our Terms & Conditions has occurred during the stay.

Where damage, breakages, missing items, excessive cleaning, or other costs arise as a result of your stay, reasonable deductions may be made from the security deposit. Where possible, details of any deductions will be provided to the lead guest.

Guest Cancellations

If you need to cancel your booking, please contact us as soon as possible.

More Than 56 Days (8 weeks) Before Arrival

Your 25% booking deposit is non-refundable.

Any additional payments made may be refunded at our discretion, depending on the circumstances and whether the accommodation can be re-let.

56 Days (8 weeks) or Less Before Arrival

The full accommodation payment is non-refundable.

We may, at our discretion, offer a credit towards a future stay, subject to availability and the circumstances of the cancellation.

Where no damage or deductions apply, your refundable security deposit will be returned.

Booking Amendments

Requests to amend booking dates are subject to availability and cannot be guaranteed.

If an amendment is accepted, the price may change depending on the new dates selected.

Cancellation by Crantock Escapes

If we need to cancel your booking because the accommodation becomes unavailable due to circumstances beyond our control, all monies paid, including your booking deposit, accommodation payments, and refundable security deposit, will be refunded in full.

We cannot accept responsibility for additional travel expenses, accommodation costs, or other consequential losses.

Refund Processing

Approved refunds will normally be returned to the original payment method.

Processing times may vary depending on your bank or payment provider.

Travel Insurance

We strongly recommend that guests arrange suitable travel insurance to protect against unexpected cancellations, illness, travel disruption, or other circumstances beyond their control.